Welcome to The Green Berets’ online Terms and Conditions
Please read them carefully as they apply whenever an order is placed by you.
If you do not agree to be bound by these terms, then please do not place an order. You will be asked to agree these terms each time before placing an order.
Nothing in these terms and conditions affects your statutory rights.

Who we are
We are The Green Berets, a trading name of Tartan Manor Ltd (a company registered in England and Wales with number 08777275). Our registered office is at 4 Tyne View, Lemington, Newcastle upon Tyne NE15 8DE. The Green Berets operates the website www.thegreenberets.co.uk

Contacting Us
If you would like to contact us or wish to make a complaint, please email info@thegreenberets.co.uk

Use of the Website
We aim to ensure the information we place on the website is not misleading. However, we make no warranty or representation, whether express or implied, in relation to the accuracy of such information or any transaction on the website including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will:-

  • meet your requirements or will be uninterrupted, timely or error-free; or
  • defects on the website will be corrected; or
  • The site or the server that make it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
We reserve the right to change, withdraw or deny access to the website at any time and to remove any posting or information uploaded onto the website.

Compliance with Laws
By using this website, you agree to do so only for lawful reasons. You agree not to impersonate anyone and to comply with all applicable laws and regulations regarding transactions entered into on the website.

PURCHASING PRODUCTS

Orders
The steps required by you to enter into a contract with us are that you place your order for the products by clicking on the pay button at the end of the payment process after your purchase and payment details and personal information have been submitted.
When placing your order please take time to ensure that your order details are correct.
Once you have submitted an order, we will send you an acknowledgement email detailing the products you have ordered. This email will act as confirmation that your order has been submitted and will be processed by us. All orders are subject to availability. We will inform you by email as soon as possible if the product you have ordered is out of stock. If you have already paid for the product and it is not in stock, we will refund you the amount you have paid as soon as possible.
Non-acceptance of an order may arise from a number of reasons including (but not limited to):-

  • Not being able to take payment from you;
  • A pricing or product description error on our behalf;
  • You not meeting any eligibility criteria;
  • Unavailability of stock;
  • If we reasonably consider that you intend to re-sell the products on a commercial basis; or

Please note we will not file a copy of the contract between us.

Pricing and Payment
We take all reasonable care to ensure that the prices of products are correct at the time when the information was entered onto the system.

We will normally check prices as part of our dispatch procedures. If the products are incorrectly priced, then where the product’s correct price is less than the price stated on our site, we will charge the lower amount. However, please note that if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as mispricing, we do not have to provide the products to you at the incorrect (lower) price.

Where the product’s correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error. We will give you the option of continuing to purchase the product at the correct price or cancelling the order.

We will not process the order until we have your instructions. If we are unable to contact you within seven (7) calendar days using the personal information you provided to us, we will treat the order as cancelled and notify you in writing.

The price of the product does not include delivery charges. Our delivery charges are as quoted on our site. Click here to check the delivery charges.

You can only pay for your products by using a debit card, credit card or via PayPal. The cards we accept are shown at the time of ordering.

Payment for the products and all delivery charges is in advance.

Changing or Cancelling an Order
We’re sorry that we cannot make changes or cancel an order once you’ve placed it. If you are not happy with the item, please return it using the Returns Process.

Returns Process
If you need to return an item to The Green Berets please do so within 28 days following delivery of your goods. The return conditions detailed below must be met for a full refund.

All products must be returned in the original packaging, in the condition they were received, unworn and with all labels intact. We will not accept worn, damaged, altered or used goods. We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. We shall evaluate this by considering if your handling goes beyond that which might reasonably be allowed in a shop.

We will not accept the return of any made-to-measure or customer-made products.

If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.

Your Rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Your statutory rights are not affected. Please see Returns and Exchanges for how to exercise those rights.

Refunds
Any refund made will be made on the credit card or debit card used at the time of ordering the products or by PayPal. Refunds will usually be processed within five (5) working days of products being received back.

If the product is faulty or not as described, your legal rights are not affected by the above returns policy. Please say if you consider the products are faulty or not as described.

Delivery
Your order will be fulfilled by the estimated delivery date set out on the website, unless there is an event outside our control (please see below).
Delivery will be completed when we deliver the products to you or a person identified by you to the address you gave to us.
The products will be your responsibility from the completion of delivery being attempted.
You will own the products when we have received payment in full for the products, including any delivery charges.

Delivery within UK
Please note our online postage payment system is set up to deliver only within the United Kingdom. United Kingdom means England, Wales, Scotland, Northern Ireland, Guernsey, Jersey, Isles of Scilly and Isle of Man. Delivery will take longer where the items are delivered to more remote destinations. Unfortunately we are unable to guarantee a next day delivery service to remote areas of the UK including the Channel Islands where a next day service is not offered.
Should you need an international delivery, PO Box delivery, delivery to hotel addresses or British Forces Post Office delivery then please email us and we will endeavor to meet your needs.

Events outside our control
We will not be responsible for any failure to perform the contract or delay in its performance which result from any act or event beyond our reasonable control such as (but not limited to) natural disasters, floods, earthquakes, epidemic, IT failures or attacks, strikes, late deliveries by couriers or other delivery organisations, civil commotion, terrorist attacks or threats of such terrorist attacks, impossibility or delays resulting from using railways, shipping, aircraft, motor transport or other means of transport (‘events outside our control’).

If an event outside our control takes place and affects the performance of our obligations under the contract between you and us, then we will contact you as soon as we are able, our obligations will be suspended and the time for performance of our obligations will be extended for the duration of such event. Where the event delays your delivery, we will arrange a new delivery date with you when the delaying event has passed.

Our Rights to Make Changes
We may need to make certain changes from time to time. These might be changes in how we take payments from you or changes arising from legal or regulatory requirements. Each time you place an order, the contract will be formed on the terms and conditions currently in place on the website at the time of order. We reserve the right to make changes to these terms and conditions from time to time. It is your responsibility to read the applicable terms and conditions each time you wish to place an order.

We may also need to make product changes to the products from time to time. You will be informed of any product changes at the time you place the order.

Promotional Offers
Promotional codes offered by us are valid only for use as part of a purchase made via www.thegreenberets.co.uk unless otherwise stated.

GENERAL

Product Descriptions
The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours are accurate but we cannot guarantee the images and colours on your computer are exactly the product. The products may vary slightly from those images. We comply with our statutory obligation to ensure that the goods we supply conform to the contract we enter into with you.

Our Warranty
We warrant that for twelve (12) months after the date of delivery, the product will be free from material defects. If the product has a material defect (which is not due to one or more of the following reasons), then we will either repair or replace the product (at our own discretion).

The warranty does not apply in respect of:-

  • fair wear and tear;
  • willful damage, abnormal storage, accident or negligence by you or by any third party;
  • if you fail to use the products in accordance with its instructions;
  • any alteration or repair by you or by a third party who is not one of our authorised repairers;
  • any specification provided by you; or
  • Counterfeit goods purporting to be The Green Berets’ products.

Intellectual Property
You acknowledge and agree that all the intellectual property on the website including (but not limited to) logos, trademarks, images of products is owned by us. You agree not to (and ensure no other person shall) copy, reproduce, edit, transmit, publish, display, create derivative works or use in any manner such intellectual property.

Liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these terms or your use of the website.

Except to the extent required by applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website.

We only supply products for domestic and private use. You agree not to use the product for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption or loss of business opportunity.

Nothing in these terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Severance
Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Third Party Rights
The contract is between you and us. No other person shall have any rights to enforce any of its terms and the contract cannot be assigned or sub-contracted to anyone else.

Waiver
No waiver by us shall be construed as a waiver of any other breach.

Entire Agreement
These terms govern our relationship with you. Any changes to these terms must be in writing and signed by both parties as we can then avoid any problems arising about what we and you are expected to do. You confirm that, in agreeing to accept these terms, you have not relied on any statement save those which are a term of this contract and you agree that you shall have no remedy in respect of any such statement. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

Data Protection and Privacy
We will use your personal information in accordance with our Privacy Policy and always in accordance with the Data Protection Act 1998.

You may be contacted by email in relation to future offers and for marketing purposes. You will have an opportunity to unsubscribe from these emails.

Cookies
We may use cookies in order to improve your experience on our website. Please read our Cookies Policy if you wish to know further information.

Third Party Sites
Please note that we are not responsible for any third party sites and you access these sites (whether through our links or otherwise) at your own risk.

Law
Please note these terms are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

Accuracy of information
The Green Berets takes all reasonable care to ensure that the images, descriptions and information relating to the products on www.thegreenberets.co.uk are correct at the time when the information is entered onto the website. We aim to keep these as up to date as possible but cannot guarantee that the images, descriptions and information are identical to the products sold. Your statutory rights are not affected.